Our approach to support

Campfront is built by the team behind Camp Leaders, who have spent over 20 years supporting more than 500 camps a year with staffing, operations, and technology.

When you reach out to Campfront, you're talking to the people who build the product. We don't have a separate support department or outsourced help desk. Our product and engineering team handles every conversation, which means you get answers from people who actually know how things work.

Getting started

Getting set up on Campfront is designed to be straightforward. Most camps are up and running on their own using our help center and built-in setup tools.

If you'd prefer a more hands-on experience, we're happy to provide a dedicated point of contact to guide you through setup, answer questions, and make sure everything is configured the way you need it.

We also offer onboarding calls to walk you and your team through the platform and help you get the most out of it from day one.

Migrating from another provider

If you're coming from another camp management platform, we can help. Campfront has built-in import tools for bringing in your existing data, and our team can advise on the best way to structure your migration so nothing gets lost in the move.

How to reach us

• Live chat: Available directly within Campfront. This is the fastest way to get help.

• Email: Reach us at support@campfront.com any time.

• Help center: Browse articles, guides, and walkthroughs at help.campfront.com.

• Video calls: If something is easier to talk through face-to-face, we're happy to schedule a video call on request.

When we're available

Our team covers both UK and US business hours, so whether you're on the East Coast or West Coast, there's someone around during your working day.

During summer and registration seasons, we extend our coverage to include weekends, because we know those are the busiest times for your camp.

Response times

We aim to respond to all support requests within 1 hour during business hours. Most of the time it's quicker than that.

Help center

Our help center at help.campfront.com has articles covering everything from initial setup to advanced features. If you can't find what you're looking for, just ask us via live chat or email and we'll point you in the right direction (and probably write an article about it).

Feature requests

We're always looking for ways to make Campfront better, and a lot of our best ideas come from the camps that use it every day. If there's something you'd like to see, let us know via live chat or email. We read every suggestion and it genuinely shapes what we build next.

Built for scale

Our team has experience building and running e-commerce and payment platforms used by millions of users. That background means Campfront is designed and built to handle your busiest registration days without breaking a sweat.

Seasonal support

We know that camp life has peaks and quiet periods. Registration season and summer are intense, and we plan for that. We ramp up our availability during busy periods (June - September) so you're not waiting for help when you need it most.