Handbooks

What's included

Both handbooks share the same building blocks. You create categories (the top-level groupings), then write articles within them. Articles use a rich text editor with headings, lists, links, and basic formatting. Each article has a draft and a published state, full version history, and an optional AI chat assistant that answers questions by citing your articles directly.

Enabling a handbook

Handbooks are off by default. Open Handbooks in the admin sidebar, then click Settings. From here you can turn each handbook on, turn its chat assistant on, and set a shared assistant name used across both.

Writing articles

Open Camper handbook or Staff handbook from the sidebar to see the library, grouped by category. Drag categories or articles to reorder them. Click into any article to edit it. The editor autosaves as you type, so there's no Save button. When the article's ready to go live, click Publish. Articles can also be unpublished without losing the content.

Every save is captured in version history. Open the clock icon at the top of the editor to scroll through past versions and restore one if needed. The current state is saved before the restore happens, so nothing gets lost.

You can copy any article from the camper handbook to the staff handbook (or vice versa). Useful when something like a code of conduct applies to both audiences with small wording changes.

Bulk importing existing content

If you already have a handbook in Word, PDF, or Markdown, the import wizard pulls it in. Upload a batch of files, pick a category, and choose whether they come in as drafts or published right away. The wizard converts each file into a draft article ready to review.

The chat assistant

When chat is enabled, a floating widget appears at the bottom of the parent or staff portal. Users type a question, and the assistant answers using your published articles as the source of truth. It links to the articles it used and asks for thumbs-up or thumbs-down feedback on each answer.

The assistant is grounded in your content. It only ever uses your published articles plus a small set of camp data (name, website, support email and phone, office address). It won't make up information, give legal, medical, or financial advice, or engage with sensitive topics, and it'll redirect users back to your camp when the answer isn't in the handbook. Replies are in English.

Each session is rate limited so users can't spam the assistant, and each camp has a daily usage ceiling. If the ceiling is hit, the assistant pauses for the rest of the day. Articles and search keep working as normal.

Browsing and search

The handbook home shows category tiles with article counts. The search bar returns matching articles as you type and expands the right categories automatically. Each article page shows breadcrumbs, an "On this page" sidebar, related articles, and a Was this article helpful? prompt with an optional comment if it wasn't.

Previewing before you publish

Use the Preview buttons at the top of the admin to see exactly what parents or staff will see, including the assistant if it's enabled. The preview pulls from your draft content so you can sanity check articles before they go live.

Article analytics

The Article analytics tab breaks down views by source (search, chat, browse, direct link), with thumbs-up, thumbs-down, and comment counts per article. Filter by date range or export to CSV.

Chat logs

The Chat logs tab shows every conversation users had with the assistant. Filter by date, feedback rating, or whether the answer cited any articles, and click into a session to see the full back and forth. Preview chats from your own admin testing can be hidden with a toggle.

Auditing handbook coverage

The Coverage tab inside each handbook compares your published articles against a canonical list of topics that camp families and staff expect to see covered. The list is built from a review of 147 real camp handbooks, so it reflects what good handbooks tend to include, not a generic checklist.

You'll find Coverage as a tab on both the parent handbook and the staff handbook, alongside Articles, Chat logs, and Article analytics.

What you see on the Coverage tab

The top of the page shows your overall score, for example "12 of 28 topics covered", with a progress bar. The tab itself carries a small count badge showing how many topics are still uncovered, so you can see the gap from anywhere in the handbook section.

Topics are grouped into categories. For the parent handbook these are Before Camp, Camp Life, Health and Safety, Communication, and Policies. For the staff handbook they're Culture and Expectations, Camper Care, Health and Emergency, Daily Operations, Communication and Professionalism, Staff Life, and Professional Development.

Each topic shows one of two states. A green tick means the topic is covered by one of your published articles. An empty circle means no published article addresses it in a substantive way. Click any topic to expand it for more detail.

Reviewing a covered topic

When you expand a covered topic, you'll see the article that earned the verdict and a short quoted passage from it. This is the evidence the audit relied on, so you can verify the call yourself. Click the article title to jump straight to it.

The audit is intentionally strict. A single sentence mentioning a topic inside an article about something else doesn't count. A topic only counts as covered if a reader landing on that article would walk away with a usable, actionable answer.

Filling a gap

When you expand an uncovered topic, you'll see a short list of example questions parents or staff typically ask about it. These are intended as a starting point for what your article should answer.

Two actions are available:

• Add article. Creates a draft article pre-filled with the topic title and the example questions, ready for you to write. The draft lands in the Unassigned category so you can re-file it before publishing.

• Not relevant. Excludes the topic from your score. Use this when a topic genuinely doesn't apply to your camp, for example a transport topic for a day camp that doesn't run buses.

Anything marked Not relevant appears in a collapsed section at the bottom of the page with an Undo button if you change your mind.

How the audit stays up to date

Coverage runs incrementally. When you publish or edit an article, only the topics that article could affect are re-checked, so the gap count stays accurate as you work without burning through unnecessary audit calls. Pending re-checks show an In progress badge next to the affected topics.

If you've made a lot of changes at once, or you want a clean pass after a handbook overhaul, you can trigger a full re-audit manually from the Coverage page.

Parent and staff handbooks are audited separately

Each handbook has its own topic list and its own coverage score. Coverage on the parent handbook doesn't count toward the staff handbook and vice versa. Switch between the two using the handbook type selector at the top of the Handbooks section.

Permissions

Access to the handbook admin is controlled by the Handbooks permission on each role, with View access (read-only) or Edit access (full control of articles, categories, settings, and analytics).