Handbooks

What's included

Both handbooks share the same building blocks. You create categories (the top-level groupings), then write articles within them. Articles use a rich text editor with headings, lists, links, and basic formatting. Each article has a draft and a published state, full version history, and an optional AI chat assistant that answers questions by citing your articles directly.

Enabling a handbook

Handbooks are off by default. Open Handbooks in the admin sidebar, then click Settings. From here you can turn each handbook on, turn its chat assistant on, and set a shared assistant name used across both.

Writing articles

Open Camper handbook or Staff handbook from the sidebar to see the library, grouped by category. Drag categories or articles to reorder them. Click into any article to edit it. The editor autosaves as you type, so there's no Save button. When the article's ready to go live, click Publish. Articles can also be unpublished without losing the content.

Every save is captured in version history. Open the clock icon at the top of the editor to scroll through past versions and restore one if needed. The current state is saved before the restore happens, so nothing gets lost.

You can copy any article from the camper handbook to the staff handbook (or vice versa). Useful when something like a code of conduct applies to both audiences with small wording changes.

Bulk importing existing content

If you already have a handbook in Word, PDF, or Markdown, the import wizard pulls it in. Upload a batch of files, pick a category, and choose whether they come in as drafts or published right away. The wizard converts each file into a draft article ready to review.

The chat assistant

When chat is enabled, a floating widget appears at the bottom of the parent or staff portal. Users type a question, and the assistant answers using your published articles as the source of truth. It links to the articles it used and asks for thumbs-up or thumbs-down feedback on each answer.

The assistant is grounded in your content. It only ever uses your published articles plus a small set of camp data (name, website, support email and phone, office address). It won't make up information, give legal, medical, or financial advice, or engage with sensitive topics, and it'll redirect users back to your camp when the answer isn't in the handbook. Replies are in English.

Each session is rate limited so users can't spam the assistant, and each camp has a daily usage ceiling. If the ceiling is hit, the assistant pauses for the rest of the day. Articles and search keep working as normal.

Browsing and search

The handbook home shows category tiles with article counts. The search bar returns matching articles as you type and expands the right categories automatically. Each article page shows breadcrumbs, an "On this page" sidebar, related articles, and a Was this article helpful? prompt with an optional comment if it wasn't.

Previewing before you publish

Use the Preview buttons at the top of the admin to see exactly what parents or staff will see, including the assistant if it's enabled. The preview pulls from your draft content so you can sanity check articles before they go live.

Article analytics

The Article analytics tab breaks down views by source (search, chat, browse, direct link), with thumbs-up, thumbs-down, and comment counts per article. Filter by date range or export to CSV.

Chat logs

The Chat logs tab shows every conversation users had with the assistant. Filter by date, feedback rating, or whether the answer cited any articles, and click into a session to see the full back and forth. Preview chats from your own admin testing can be hidden with a toggle.

Permissions

Access to the handbook admin is controlled by the Handbooks permission on each role, with View access (read-only) or Edit access (full control of articles, categories, settings, and analytics).