Background checks

Campfront runs staff background checks through Yardstik, an accredited screening provider. You order checks from Campfront, the candidate completes intake from a Yardstik email, and results come back into your admin without anyone leaving Campfront.

Where background checks live

You'll work with background checks in two places, both reading from the same data:

• The Background checks page, under Staff in the left navigation. This is the camp-wide view of every check you've ordered. Sort and filter by status, package, staff member, and who ordered it, and order new checks from here.

• The Background checks card on each staff member's personal info page, showing that person's checks with the same actions.

A check ordered in one place shows up in the other right away.

Background checks are only available to US-based camps, since Yardstik screens against US jurisdictions and identifiers. If your camp is US-based and you don't see the page in your navigation, contact support.

Setting up Yardstik for your camp

Before ordering any checks, register a sub-account with Yardstik. This is a one-time setup.

Go to Staff > Background checks and select Set up Yardstik account. Campfront pre-fills what it can from your camp profile and asks for a few more details:

• Legal business name, entity type, and state of incorporation - these must match the entity registered with the IRS.

• Owner title - the job title of your authorized signer, such as Owner or Director.

• Signer - the person who signs Yardstik's credentialing documents. They need the Manage background checks capability on their role. After you submit, they get an email from Yardstik with a link to sign.

• Billing contact - the finance contact Yardstik uses for billing.

Your camp profile also needs an EIN, a complete address, and a support email. If any are missing, you'll be prompted to update the profile first.

After you submit, the sub-account sits in Awaiting credentialing while your signer completes Yardstik's documents. Yardstik then reviews the submission, which usually takes a day or two. Once they approve it, the sub-account flips to Active and you can start ordering checks.

Permissions

Two things control access:

• The Staff permission on a user's role controls staff records overall. View access shows results on staff profiles. Edit access is needed to order checks or act on results.

• The Manage background checks capability, which Owners and Admins have by default. Without it, a user can't set up the sub-account, order checks, view full reports, or make adjudication decisions. Grant it to other roles from Settings > Permissions.

Ordering a background check

Order a check from either place above:

• From the Background checks page, select Order background check, search for the staff member, choose one or more packages, and submit. Campfront sends the order to Yardstik, which emails the candidate an intake invitation.

• From a staff member's personal info page, use the Background checks card and select Order. The flow is the same, with the staff member already selected.

A few things to note when ordering:

• You can order multiple packages at once. Each becomes its own check with its own status.

• You can't order the same package twice for one staff member while a check is in flight or has come back clear, pass, or proceed. To screen again on a passed package, use Re-run check from the staff profile.

• The price next to each package is what your camp is billed once Yardstik issues a result. Government pass-through fees (county, DMV, and court) are charged separately at cost. They vary by state and county and arrive on a later invoice.

Checking the status of a check

Each check moves through a sequence of statuses:

• Pending or Submitted - the invitation is sent, but the candidate hasn't finished intake.

• Processing, Pending approval, or Yardstik QA review - Yardstik is working on the report.

• Clear, Pass, or Proceed - the candidate cleared the check. No action needed.

• Consider - Yardstik found results that may disqualify the candidate. Review the report and decide whether to mark it Proceed or start an adverse action.

• Pre-adverse action or Final adverse action - an adverse action is in progress, or the candidate has been disqualified.

• Info requested or Dispute - Yardstik is working directly with the candidate. No action needed.

• Expired - the candidate didn't complete intake before the invitation expired. You can send a new one.

• Canceled - Yardstik cancelled the report with no decision made. Order a new check if you still need one.

Hover the question mark next to a status for a longer explanation.

To pull the latest status from Yardstik, use Refresh at the top of the Background checks card on a staff profile. This updates every in-progress check for that staff member at once. You can also refresh a single check from its row actions.

Viewing the full report

When a check is complete and reviewable, View report appears in its actions menu. It opens the full Yardstik report inside Campfront, so you can read the details without a separate Yardstik login.

Acting on a Consider result

A Consider result gives you two paths:

• Mark as proceed tells Yardstik you've reviewed the report and want to clear the candidate. The check moves to Proceed and the candidate stays eligible.

• Start adverse action begins the formal process. You list the reasons, and Yardstik notifies the candidate, giving them the regulated window to dispute or correct anything. You can cancel before it becomes final.

Both actions are recorded on the staff member's activity feed for audit.

Re-running a check

If a staff member returns in a future season and needs re-screening on a package they've cleared, open the Background checks card on their profile, find the original check, and choose Re-run check from its actions menu. This creates a fresh check linked to the original, sends a new invitation, and bills your camp again.

Refreshing an expired invitation

If a candidate didn't complete intake in time, the check moves to Expired. Choose Refresh invitation from the actions menu to send a new email.