Inside the staff portal
Once you hire someone, they keep using their portal all season. This article maps out what that ongoing experience looks like, so you can support your team through onboarding. It's written for admins running staff.
Our article on the staff experience covers applying and getting hired. This one picks up from there.
The staff portal, after hiring
A staff member's home page is their employment profile: a photo, their role and details, an outstanding actions to-do list, and a card for each section you've enabled. Returning staff can switch between the summers they've worked for you.
What staff can do
Depending on what you've turned on, staff can do the following from their portal.
Complete assigned forms and upload documents
Fill in their medical profile and emergency contacts
Submit arrival and departure transport requests
Enter visa and sponsor details, for international staff
Track and resend their reference requests
View and download camp photos
Read the staff handbook and ask it questions
Manage their own profile, password, and two-factor authentication
You control which sections staff see
Just like the family portal, the staff portal is built from sections you switch on under Camp settings > Sections. Set each one to Hidden, Visible, or Visible + reminders. Visible + reminders also nudges staff when something's outstanding.
A few sections only appear when the underlying feature is on. Staff can request transport only if you allow staff transport requests, and the handbook only shows once you've published a staff handbook.
Outstanding actions keep staff on track
The profile's outstanding actions list is the staff member's to-do list. It can ask them to accept an offer, sign a contract, finish their personal details, add a photo, complete their medical information, submit overdue forms, arrange transport, supply references, or add visa details. It shrinks as they work through it, so both of you can see what's left.
The portal quiets down for past staff
Some sections, like visa, references, and in-portal transport, only show while an employment is active. Once the season's over and someone becomes alumni, their portal goes quiet and editing closes. If a staff member tries to change their details after that, they see a "Sorry, you cannot edit this information" message.
This is why a returning staff member can't edit last summer's profile. Switch them to the current season's employment, and their portal opens back up.